Cancellation Policy

Order Cancellation by User

Users may request the cancellation of an order before it is processed and shipped. To cancel an order, users should contact our customer support at info@cenizaslabs.com with the order number.

Cancellation after Shipment

Once an order is shipped, it cannot be canceled. Users may return the item following our Return Policy outlined below.

Refund Policy

Eligibility for Refund

Refunds will be processed only for eligible products and in accordance with the conditions outlined in this policy.

Refund Process

Refunds will be issued to the original payment method used for the purchase. Refunds may take 7 business days to process and reflect in the user's account.

Refund Conditions

Refunds are only processed for products returned in their original condition, unused, and with all original packaging. Shipping and handling charges are non-refundable.

Return Policy

Product Return Process

Users must contact our customer support at info@cenizaslabs.com to initiate the return process. Users will be provided with a return authorization and instructions for shipping the product back.

Return Conditions

Products must be returned within 7 days days from the date of delivery. Products must be in their original condition, unused, and with all original packaging.

Return Shipping

Users are responsible for the cost of return shipping unless the return is due to an error on our part.

Damaged or Defective Items

Reporting Damaged or Defective Items

Users must report any damaged or defective items within 7 days of receiving the order. Users should contact our customer support at info@cenizaslabs.com with relevant details and photos.

Resolution for Damaged or Defective Items

We will provide a replacement for damaged or defective items or issue a refund, as determined by our customer support team.

Contact Us

If you have any questions about this Privacy Policy, please contact us at info@cenizaslabs.com